Mary Brown-State Farm Insurance Agent

They steal your money after they bind false coverage. My boyfriend referred me to this company and I feel really bad putting him in the middle of this. However, I feel that everyone should know how this company operates. My family has had an antique car that?s been in the family over 60 years and we?ve always had it insured with an insurance company specializing in Antique cars. My boyfriend suggested Rick Limegrover / State Farm saying they did several of his cars and I should switch over to a more well-known company like State Farm. He assisted me with the paperwork and made the introductions. They agreed to bind the coverage for the value of the car, which is over $100,000.00. We went with State Farm under my boyfriend?s advice, even though they were $100.00 more per year than the previous company. They agreed to the same terms and conditions that we had on our previous insurance policy for many years. They took our money and cashed our check. \r \r The first problem, was they listed my boyfriend?s name on the policy and the car has NOTHING to do with him. He was simply the middle man, who put us in touch with each other. My boyfriend once again got involved and called and emailed them multiple times and they told us they could not fix it at this point and to let it stay on. This makes absolutely no sense, and my family and I were very upset. \r \r Then to top it off...about 2 months later State Farm / Rick Limegrover wrote me a letter saying State Farm only valued the car at $23,000 and if I wanted it to be valued higher, I would have to pay a hefty price for an appraisal. I immediately refused and requested to cancel the policy and return my money. This was not what was agreed upon. Typical bait and switch. Once again I had to ask my boyfriend to get involved. He contacted State Farm and they asked him to start emailing all kinds of documents and to have my family (which lives in a very rural area of central Florida and does not use email) to send documents from the original insurance policy. I advised my boyfriend this was a problem for my family and they were not able to just hop on a computer and send documents. There are no computers in their home, they still use US mail. He placed calls to State Farm and said he even sent both the rep and the owner of the company emails and left messages for the owner to call him to fix the situation. No one EVER called him back. \r He became so frustrated that he offered to pay me back the money I wasted on State Farm?s bogus policy out of his own pocket. He deeply regrets recommending Rick Limegrover and State Farm to me and my family. So I hope it was worth it for you, Rick Limegrover, to steal my family?s $500.00 and manipulate us. We trusted you and I will make sure I let everyone know how you operate your business. You steal money from people and refuse to make good on your word. You really need to rethink your slogan, because you?re more like a NIGHTMARE neighbor.\r more

This is the worst office! They are the biggest scam artists. My rate kept going up and up and up. I went into the office to speak with someone, I didn't know who because every single time I went in, I'd have a different rep because they have the highest turnover in that office. I spoke with Lorie Schwingel. I have sympathy for whoever has the misfortune of having to deal with her. She is rude, hostile, and unhelpful. She barked at me there was nothing she could do to lower my rate and wouldn't even look up from her computer. I ended up comparing my first bill with my latest bill and it turns out she had added little things to raise my bill that I never asked for and had me down for more mileage than I actually drove a year (and she never asked me how much I actually drove a year before she did that). I called another company who informed me that there was plenty she could have offered me to lower my rate such as taking an online course. I immediately ended my service with this office and wrote a complaint to Rick Limegrover, who never responded! Of course, he already had my money so why would he care? I don't understand how he runs a business allowing his staff to scam people and provide such unethical customer service. more