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Businiess name:
Cornerstone Medical Service
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Review by:
citysearch c.
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Review content:
I agree with other reviews, the customer service is atrocious. I called to pay a bill on multiple occasions and tried to use the option for them to call me back when a CSR became available because there was a long wait. I only chose this option after nearly running my cell phone battery dead being on hold for almost 3 hours. I chose this option on a Tuesday. After 3 more days of sitting on hold until I could no longer do so, the weekend came and I forgot about the Tuesday choice of having a CSR call me back. The next week came and I called again on Monday to no avail. The next day I got a phone call from Cornerstone that there was now a customer service representative available. 7 days later. 7 days after I chose to be put on virtual hold I got a call back. \r
Now I am trying to return the device we rented and it is by appointment only, which they did not tell us when we rented the piece of equipment. I have been trying to get ahold of them for 2 weeks now. So now I have another 2 weeks of rental time to pay for because they do not answer their phones. At this point I am so angry I am going to leave the device at the office door and let them drag me to court if they want any money for the wasted time or if the device gets stolen. \r
This is one of the worst customer service experiences I have ever had. And I had to drag a photographer to court twice to get a refund when he didn't show up to take pictures when scheduled.
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