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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
I requested a service call to repair my gas range. I was told that the technician would arrive between 1:00 and 4:00 pm, but would call at least 1 hour before to let me know an exact time. I had heard nothing by 3:30pm, so I called the service department. She explained that the serviceman was in route and would arrive by 4:15pm. At 4:20, the serviceman was still not here. I again called the service dept., but it closed at 4:00pm. At 5:15pm, the serviceman finally arrived. When I expressed my frustration about his tardiness and lack of a phone call, he became extremely rude and defensive. When he finally got to the range, he rattled the cooktop, and complained that I had wasted his time with the repair. He did not fix the burner problem but demanded to be paid for his service call $50.00. I stated that I would contact the store about his rudeness and inability to repair the problem, and if they thought I should pay that I would pay them directly. He refused to give me his name and stormed out. I contacted a sales rep since the service dept was closed, and was told that they would resolve the issue and that payment was not necessary. I never received any resolution to my repair problem. I since contacted Sherman's Appliances, they sent out a repairman (no service charge) diagnosed the problem, replaced the defective part and billed me after the repair was complete.
Today, I received a bill from Dick Van Dyke for the $50.00 service call plus a $10.00 billing charge.
Do not believe the fancy commercials with satisfied customers nor their promise of timely service. It is not true. BEWARE!!
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