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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
We purchased a whirlpool cabrio washer 3 years ago with the extended warranty. Last year the bearing in the tub went out and was replaced under warranty promptly and without problems. Last month ,(December), the bearing went bad again and the serviceman said that the parts had to be ordered. The service department then called and said it would be after the first of the year before the parts came in but to go ahead and continue to use the washer. The parts came in and they scheduled the repair but then the serviceman called and said that he couldn't get the tub on his truck and it would have to be delivered and he would do the repair once it arrived. The tub was supposed to be delivered to our home on a Monday but wasn't delivered until Thursday. The next day the serviceman came and told us that the transmission was fused to the tub and a new one would have to be ordered and someone would call us the next day. I didn't get a call so I called and the person who was supposed to call me didn't know anything about my problem so I told them that I wanted a new washer due to the problems I have experienced with my current one. She called me back later that day and told me that they would replace it but it would be three weeks before they could get one or I could go to the store and puck out a different one and they would credit me for the amount that I paid for my washer. We opted to go to the store and picked out a different washer and were told it would be in on a Wednesday or Thursday. We were then called by the service department and told that they couldn't deliver it until Saturday. We finally received the new washer a month after we first contacted Dick Van Dyke.
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