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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
I researched appliances and stores before deciding to go with Dick Van Dyke's in Springfield. I went in to the store three separate occasions before I decided to go with them. Michael (sales staff) was very helpful both on the day I purchased the Washer/Dryer set and later to push the delivery forward because I was going to be out of town. However, when the set was delivered it was a Saturday (a day our forecast was set for a lot of snow) and the delivery guy who came alone may have been in a hurry. When he was finished he stood in front of the wall and door frame where he had scraped the frame and gouged two 1 1/2 to 2 in places in the wall. He said nothing about the damage. He hurried me through the signing the documents which included a damage waiver. He told me to let the appliances warm up before using and that the tape mess he left on the washer would come off after it warmed up. He left, I turned out the lights and left the laundry room. I didn't actually go back in the room until Sunday. At that time, I noticed the damage and realized the tape mess was not going to easily come off. Knowing the store is closed on Sunday, I waited until Monday to call. They were closed at that time due to the weather. I then called on Tuesday. In addition to speaking to the associate on the phone, I sent pictures when she provided an email address. Later in the week, I was told by Tiffany that I had waited to long to contact them. I explained to her that I contacted them as soon as they were open so I wasn't sure why that would be the issue. I have given the company over a week to make this right, to no avail. It is becoming increasingly frustrating. I would much rather be writing an entirely positive review. Unfortunately, the delivery and follow through to make things right were poor making the overall experience poor. I haven't even been given an answer as to how or what I should use to get the tape off without damaging the appliance.
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