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Businiess name:
TL Tillett's Automotive Inc
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Review by:
citysearch c.
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Review content:
Captain really nailed it this time. I had come in about a month ago and I had heard a kid (not more than 23) come in and complain about service that he claimed had wrecked his car. He was just looking for an outlet to complain because I heard everyone from Tillet's try and resolve the issue with the customer but he was having none of it. He was very rude and not responsive, and his tale didn't add up. Anyways fast forward to yesterday and Marv remembered me from that day and said that sincere I had to endure that incident, the oil filter was going to be done for free. WOW! Seriously, THAT is definitely a good way to make a customer's experience a memorable one AND keep that customer coming back :) I am sure it's personal touch like that that keeps most people I know raving happy about Tillet's.\r
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