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Businiess name:
Milton Frank Plumbing & Cooling
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Review by:
citysearch c.
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Review content:
I read the reviews on this company and since they were close to our house and seemed reputable, I would give them a shot. What a JOKE! Our hot water heater wouldnt stay lit so the tech walked out to the water heater and said ""well, did you call the company on the water heater?"" I looked at him and said ""no, do I have to use them?"" and he said ""no"". What a strange question since I was the one who called him in the first place. So then the guy hits the start button and says ""well, it lit so if it doesnt stay lit you will have to buy a new one"". (it went out 10 minutes later which is the REASON I CALLED) So then he charges us $112...WHAT??? The trip charge is $48.50 but charges us $60 to hit the Start button. WOW..thats unacceptable. So, I called TWICE and finally got the ""Service Manager"" (HA) on the phone who is not very nice and says ""well thats what we charge to start your water heater"". I argued with him saying ""you charge SIXTY dollars to hit ONE button?!"" He finally agreed to give me a refund on the $60. Its just a shame that I try to use a local company and get screwed. Unbelievable and has taught me a good lesson.
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