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Businiess name:
Brenner's Steakhouse on the Bayou
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Review by:
citysearch c.
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Review content:
I like the ambiance at the restaurant and food was great. However, our service was absolutely horrible. Alex was our server and at first I just thought he had a dry sense of humor but as the night went on myself and the other 7 girls I was with came to realize he was just rather rude, slow, and didn't seem any bit worried about providing us with good customer service. \r
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We sat down at 8 and did not get our salads until 9:15. I understand this is a nice restaurant and you take your time, order drinks, ect but the time spent waiting was a little excessive. We ordered 2 bottles of wine and after we were done with the first we had to ask two times for him to open the second one. This probably took 15 mins from our first request. In a place like this I would expect the waiter to keep an eye on this and open the next one when he see's you are running out of the current one, I should at least not have to ask twice for it to be done! \r
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Also our bread was taken when he brought the bottles of wine, he said to make room for them. It was a big table, I didn't really see the need for that but we had ordered so we figured salads would be there soon so ok. Well, 30 mins later we still hadn't gotten our salads and we had no bread to snack on. When we asked if we could have some more he looked at us like we were stupid and said um sure but he never brought anymore. \r
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Also he picked up 2 salad plates at the table before the girls were done with them and both had to say they weren't done and ask him to put them back. A nice are you done with this before picking it up would have been great. I do want to mention that he did one thing right which was get the manager when my friends sea bass was actually tilapia and he comped her meal. \r
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As far as the food goes my steak with Oscar topping was great as were the au gratin potatoes. I also tried some of the other dishes that people at our table had ordered and the shrimp and grits and pork chops were also good. \r
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I would definitely go back again for the food but will most likely pick somewhere else do to the service I had. I'm guessing this is not normal for this restaurant and maybe Alex was just having an off night but I was not impressed and unfortunately I'm not very willing to try again.
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