Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Dick Van Dyke Appliance World
|
|
Review by:
citysearch c.
|
|
Review content:
We went into the Springfield store and bought a refrigerator. The salesman convinced us to have it delivered on the Friday after Thanksgiving. When we did not hear from DVD on the delivery time, we called. They told us it had already been delivered, which it had not. Once they realized their mistake, they told us it would be delivered later in the day. We had to call again to find out when. The delivery finally arrived at 3pm. We had already emptied the refrigerator, pulled it out, and unhooked the ice maker water line at 9am so we were ready for delivery. Fortunately it was cold since we had our food in coolers for 6 hours waiting for the delivery. When he arrived, the delivery man had to install the ice maker in the new refrigerator. We also told him the doors opened the wrong way. He told us that the salesman should have asked about that so he would have to charge us an additional $18 to switch them. When we asked why would we have to pay, he said it was the salesman's fault for not asking, so we needed to talk him. We called the salesman after the delivery and he NEVER returned our call. Then we called and asked for the sales manager. She told us the $18 was because he spent too much time at our house (he was only allowed 45 minutes). We were NEVER told by the delivery man that it was due to time or that salesman that he was limited on his delivery time. We don't understand why he was not allowed more time since he had to install the ice maker too! I have called several times too talk with the sales manager, who apparently is never available to answer the phone, so I have left messages. When she called me back, she told me the $18 was because the delivery man was there over 45 minutes and we should have known that. We were NEVER told he only had 45 minutes. Given that I had the old refrigerator ready to be moved and he had to install the ice maker at our house, he would have had plenty of time to change the doors, Plus, according to the delivery man, we should have been asked about the doors before delivery. It's obvious to me that DVD values the time of the delivery man, but not my time since I had to wait all day for the delivery. Plus, had we not called, it would have never been delivered. I have worked in services industry for over 30 years and this is by far the WORST case of customer service I have ever experienced. Apparently DVD is more concerned about getting their $18 than they are about having a satisfied customer. I will never buy from DVD again and will make sure everyone I talk too hears about this experience!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|