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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
I bought three things - washer, dryer and dishwasher. And I had several purchases with DVD going back several years. After receiving delivery, the washer didn't spin out and the dishwasher had a huge dent in it. Though I bought some items scratch/dent my dishwasher was full price. I had to call three times for service. Once because though their hours are till 6, service department is not open that late but he was going to write it up for someone to call me. The third time I called to Springfield and finally got an appt one full week after delivery. The gal on the showroom floor who assisted me didn't remember seeing a dent in my full-price dishwasher, but regardless, no price adjustment because we signed off on delivery. So ok, I'm well within my rights to return it correct? Of course I could exchange it --for 20% restocking fee. Supposedly this place has the best service, and because of that you shouldn't shop the 'big box store'. Well, next time I have no reason to shop here because there is no way I'd recommend their service or staff. I will never shop here again and have told everyone I know to shop other places instead. Also, washer wouldn't spin out fully because of the installer. That service call was free because he didn't put it in right.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize for any inconvenience we may have caused with your appliance purchase. The records from your installation doesnt' reflect the appliance was damaged when we installed it. Our installers are required to fill out a form indicating any damage to the home or appliance prior to leaving the residence. Your records indicate that you signed our form acknowledging the appliance was free of any cosmetic or manufacturing defects upon installation. Our goal is to satisfy every customer that we come in contact with, however, we are unable to exchange appliances that have been signed for with no damage at the time of delivery.
Our Call Center hours are Monday thru Friday from 8am to 5pm and Saturday from 8am to 4pm. It appears our afterhours call center documented that you had called, but their records indicate that you opted to call back the next day to schedule service.
We appreciate your business and hope to earn back your future patronage.
Respectfully,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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