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Businiess name:
Distinctive Cleaning
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Review by:
Guest
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Review content:
My experience with Distinctive Cleaning started when I purchased a $150 voucher from Crowd Cut for window cleaning for my two-story home. This was in April 2012. I tried to schedule the service and got no answer once, was asked to call back once, and was told someone would call me back (and didn't) once. I finally got to talk to someone who was willing to schedule an appointment for the cleaning and was told that they would call to confirm the day before. When it got to be 3:30 the afternoon before the scheduled cleaning and I hadn't heard from anyone, I called them and discovered there was no trace of me on the schedule for the next day. The person I spoke with asked me who I had talked to. Due to his distinctive voice, I was positive that it was the person I was currently talking with and told him that. He denied it. When I said that I had had numerous hassles trying to schedule this appointment, he said that that would never happen there and he hung up on me.
I didn't want to be out the $150 I had paid upfront so when they called me to "fix the complaint," I rescheduled but had to give them a credit card number to cover the tax. Two guys actually did show up in June 2012 and did a reasonable job. I was glad and had no desire to see Distinctive Cleaning again.
Fast-forward to this afternoon when I looked at my recent credit card statement. There is a charge from Distinctive Cleaning on this month's statement for $164.15 -- the amount I paid Crowd Cut plus the tax. I haven't had any communication with this business since June 2012! Something criminal is going on here, and I've alerted my credit card company. Unfortunately, I haven't heard the last of Distinctive Cleaning!
Steer clear of this place!
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