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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
Our dryer we purchased from Dick Van Dyke had an electrical short in it and caught fire this morning. When my husband visited the store this afternoon, Greg told him it was 15 years old (checking the computer, right!) My husband bought a dryer thinking Greg was being honest. I found the warranty, the dryer was just a few months past the 5 year warranty. (coincidence?) I called to find out if we could get any type of discount since this dryer only lasted a short while. Greg said "we don't make them, we just sell them". I replied, so you don't stand by what you make? He said "that's just the way it is". I asked to speak with the manager, he said he would put me on hold...and he hung up. Let's see if someone calls me back, no more business for you folks.
RESPONSE FROM Dick Van Dyke Appliance World:
I express regret with how you feel our appliance sales consultant handled your husband's questions during the sale of your new appliance. However, I'm not exactly sure how our sales consultant would have been able to give your husband an answer on the exact age of your appliance. I spoke with our sales consultant and he remembered your husband asking a hypothetical question about when this type of service issue happens. Our sales consultant responded to your husband's question by saying "most dryers will last about fifteen years according to the manufacture". Our 5/10 year warranty covers the appliance for 5 years parts and labor for any mechanical failure and 10 years on the major component. If you would have contacted my service center one of my customer service team members would have explained the warranty in detail. I appreciate your loyalty to our company and we hope to earn your business back in the future. I wouldn't want a minor miscommunication to stand between our long standing partnership.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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