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Businiess name:
Marv's Body Shop Inc
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Review by:
citysearch c.
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Review content:
My car (jointed owned with my daughter) had been rear ended and the other driver's insurance was paying for the repairs (about $2500).
Marv's painting was just poor. The color did not match (on a 3 year old car) and the alignment of the replacement parts was off. When I pointed this out, they gave me conflicting stories about what was happening. One other customer who was waiting in the parking lot told me the paint looked wrong to him too.
Evan said they would “blend in the paint” then the next day said “we can’t blend VW paint” then sometime later said they would blend it. After several attempts, the car still looked mismatched and Marv and Mark both claimed it was acceptable, even though I pointed out the misaligned trunk hatch, bumper, and places where the paint and finish obviously do not match. They were obstreperous, rude, and mean spirited.
It was not an acceptable job. It looked crummy.
The next day, I took our car to three different body shops. All three said the car was NOT properly repaired and repainted. They told me it was "not up to industry standards" and it "was a very poor paint match" and "there are parts which were not installed, and should have been."
This on the car which Marv's Body Shop said was properly repaired and repainted.
So it was not just me, the professionals said the car needed to be redone. So now I am on the waiting list to get the car done properly.
I will never use Marv's Body Shop again.
RESPONSE FROM Marv's Body Shop Inc.:
We made 3 attempts to address Mr. Thornton's concerns. We also were in contact with the insurance company paying for the repairs throughout the whole process. The insurance company advised us to try to do whatever we could to satisfy Mr. Thornton which we did. With everything we did to try to satisfy his concerns, he could not be satisfied. The insurance company advised they will try to keep working with him to see if they can satisfy his concerns.
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