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Review content:
Several months ago I discovered water had gotten into my car. I called around to a number of places, but after talking to Mark I felt the most comfortable hiring him to do the restoration/water damage repair (even though he was 2-3x more expensive than anyone else). He did the work, and I was pleased, despite the price being about $100 more than what he had originally quoted me. However, when you're talking about the difference between $950 and $1050, it's not a huge deal. \r
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But then I noticed water in my car again. There wasn't a ton like before, but my car was certainly damp and windows were fogging. I called Mark, and he identified what he thought the problem would be and said that the part was about $80 and that he wouldn't charge me for labor (as this was obviously something they had missed before). Alright, fine. I ended up having to have surgery that took me out for a month or two, and when I recovered I gave him another call. This time he said the part was $80 or so and that he would charge me for about 20 minutes of labor... still fine. He asked me if I needed a 'rental' and I just assumed that this was something complementary so I said yes. My husband dropped off the car and picked up the ‘rental’, which is like a 1989 Honda Accord that shakes when you come to stops, and feels barely safe to drive. Mark called me later that afternoon to tell me that the part had gone up 20% from $80 to $130. Now I realize the not everyone is great at math, but c’mon... that's more like a 60% increase!!!! Anyway, still fine, as I understand that prices of parts fluctuate and that is beyond Marks control. Again, he said that it would take his guys about 20 minutes to replace the part. So I said, 'how much is this going to cost? Less than $200?' And he replied ""Oh yes, much less than $200."" So I add up in my head and figured that this will be about a $160 job. Now this is twice as much as he originally quoted me, but again, I'm understanding that the cost of the part went up. \r
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Well.... imagine my surprise when I pick up my car (3 days later btw- it was supposed to take 1 day) and my bill is over $260. Now again... originally quoted $80... then 'much-less-than-$200', then billed $262. I looked over the bill, there’s a charge for a seat cover- whatever that is-- that I was never told I'd be charged $18.30 for, there's a charge for a full hour of labor-- 3x more labor than I was quoted, the price of the part, and a rental car charge!!!!! Who in their right mind would rent a 1989 Honda Accord for $15 a day!? I can rent a brand new car from Enterprise for that! I was seriously erked that I was never told there would be a charge for this. The woman who was checking me out called Mark and let me talk to him, where I explained all the issues that I had with this transaction. He asked me to give the phone back to the lady and I could hear him telling her that he specifically told me the rental car would be $15 a day. I HATE LIARS! He never once mentioned, in the 3 phone conversations that we had and the one face-to face conversation he had with my husband, that there would be charge!!! They ended up taking off the rental car charge and charging me $59 for labor vs the $79 that was on the bill previously, but I still left feeling taken advantage of and deceived. Fool me once, shame on you. Fool me twice... I'm never, ever, ever going back again!
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