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Review content:
Long story short – This is not the relocation company you want if you’re expecting professional relocation services, reasonable prices or a straight answer!\r
Use this company if you want to be ripped off, lied to, or your stuff lost and/damaged.\r
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What an awful experience!?! I can honestly say that I have not had a worse relocation experience with a mover. This is probably my 6th multi state move in 10 years so this is far from my first rodeo. If any of you have seen the movie “Moving” with Richard Pryor that will only begin to explain how things went. I relocated this time from Jersey City to Miami and out of all of the quotes I received, I chose Eagle Van lines. Their price wasn't the lowest but they had the best BBB rating (A+ 6 complaints in 3 years). At pick up, everything was good. No real problems to speak of. When it came to the delivery and dealing with the people running the operation, that’s where the awful experience begins. After not hearing from anyone as is got closer to my delivery date, I called to get a status. I was told my stuff on a truck on the way to me and was given a truck driver’s number to contact for further details. I called the driver who told me he did not have my shipment. That I would need to call the office back to get it straightened out. Concerned at this point, I called the office. After speaking with multiple employees, no one could tell me where my belongings were. This continued for more than 24 hours. I was passed around from employee to employee and promised callbacks that never happened. The next morning, I called and I spoke with a female employee that told me to call the driver back because she didn't know what to do. She needed to talk to her boss and get back to me. I called the driver again and he explained that he did have my shipment but, he was direct to drop it off in a storage facility. He told me the Operations Manager made a mistake and tried to deliver to the incorrect location. Angry at this point, I called to speak with the Operations Manager. Would you believe that the Operations Manager was the female employee that told me she didn't know what to do?? She refused to come to the phone and told the dispatcher that someone would call me back. After a few hours, I followed up and told to ""just be patient"". Around 6:00 PM that evening, the owner, Eli called to tell me that a truck would be making my delivery the next day at 11:00 AM. You would think everything would be fine now, right? That's what i thought too. The next morning, I get a call from Eli who tells me since he had to order a different truck to deliver my belongings that I would be responsible for paying for it. Obviously, at this point, I am LIVID. I really just wanted the settle into my new place and get this over with. I offered to split the difference with him. He laughed and asked me if I was married. Not really sure where he was going with that. Add $300 to my original $1500 quote. \r
Around 1:00 the next day, the delivery truck showed up – you know the one I paid $300 for that was supposed to be there at 11:00? I get down to the truck and there are two guys standing behind it, trying to push it. The truck barely made it to my house and now it’s broken down. Since they can’t move it any closer, I would be responsible for paying the LONG CARRY Fee. He wanted to charge me $600! Not happening! He actually asked me if he could drop my stuff right in the loading dock and someone else could help ME move to my apartment. RUK???? Please add $150 to the current rate of $1800. \r
Once everything gets inside, I’m inspecting. I have a cigarette burn in my sofa. No one in my home smokes and the leg on my coffee table looks like it got wet so now it’s wobbly. \r
Terrible experience - NEVER AGAIN!\r
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