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Businiess name:
Baby's First Images
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Review by:
citysearch c.
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Review content:
We went to Baby's First Images during my 18th week of pregnancy to see if we could determine the gender of our baby. We could tell the tech had a difficult time determining the gender but still told us without question that it was ""definitely a girl."" My ultrasound at 20 weeks at my OB's office clearly stated the opposite. I called Baby's First and explained that the tech should have at least offered us a redo (which is their company's policy if the tech is unsure or the baby is not cooperating). The man who answered the phone may have well been a used car salesman (which, by the way, is probably not the kind of employee you want to be the voice of your fetal ultrasound facility) from the way he had a comeback for every concern I had. Almost as though he were making things up as he spoke. No offer of an apology for my dissatisfaction. No offer for any kind of compensation or discount on future services. He stated that the company is ""all about customer service"" but that I should have been the one to ask for a redo at the time of service and not the tech (even though their policy states that if the tech is unsure, they will offer a redo). Sure, they are all about customer service UNLESS it interferes with their money. If customer satisfaction was their goal, wouldn't you want your customers (who incidentally keep their company afloat and will hopefully spread the word that yes, this is who you want to get an ultrasound from) completely satisfied?? What a joke!\r
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