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Businiess name:
Unique Tan
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Review by:
citysearch c.
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Review content:
TERRIBLE customer service: I like to get a spray tan from time to time for events of vacations and what not. I swore off tanning beds a long time ago but used to be a frequent tanner at different places around town.\r
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Unfortunately the only spray tan shop open on weekends in town was Unique Tan, I had gone there before and got adequate service and a good tan so I thought, why not? I went in on Saturday around 3:30 and got a level 3 + bronzer mystic tan (the highest level). 1. I should have seen a difference in tan the moment I walked out of there or within the hour due to the bronzer and 2. within 4 hours I should have seen a HUGE difference in color. I have done the mystic SEVERAL times and know how it works what to do and what not to do. \r
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I didn't workout, I didn't sweat, I didn't mess up the tan in anyway, I didn't shower until almost the 24hour mark because I was waiting for some change! I thought well something must have been wrong with the machine because I did my part! I call in and the receptionist advised me to shower and call back if I still saw no change......\r
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I call back and she tells me there is nothing she is authorized to do for me! I have an event I leave for early Monday morning and I can't do anything about this non existent tan I paid $38 for until Monday at 10am!! This is so wrong. I told her I would come in and show her my ""tan"" or lack there of and she said again there is nothing she could do for me. \r
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Good customer service should always be looking to please the customer, I told the receptionist I knew it was not her fault but that this was terrible customer service. I got my tan 2 days in advance and there is nothing you can do for me! \r
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I want my money back and I will never visit any of your locations again and I will send all of my friends and customers to other salons around town.
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