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Businiess name:
Panda's Restaurant and Bar
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Review by:
citysearch c.
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Review content:
DO NOT EVER EVER ORDER FROM THIS PLACE!!! BEWARE, THIS PLACE HAS THE WORST CUSTOMER EXPERIENCE I HAVE EVER EVER SEEN. \r
First, we asked if they made ma po tofu, which was NOT on the menu. The rude guy on the phone impatiently said yes... of course LATER we found out that their ""Hot Bean Curd"" (which is on the menu, and which we also ordered, thinking these were two separate dishes) was the same thing as the ma po tofu. So they just ASSUMED that we wanted the one dish, and never explained that is was the same thing! THEN to make things even better, they gave their delivery guy the WRONG number to call us when he was downstairs. So of course the food arrived cold and an hour and a half later. The kicker was the delivery guy almost STORMED into our apartment trying to cuss us out for not answering our phone! I have NEVER EVER seen such a thing and we lived in nyc for 10 years. After WE calmed the delivery guy down AND gave him a tip, because it really wasn't his fault he was given the wrong number to call, we found out that our food just had the one dish instead of the two we had clearly ordered. We called the restaurant back and the same rude guy just said it's the same thing! it's the same thing! Hot bean curd and ma po tofu! That should have been CLEARLY explained, because yes, we all know that hot bean curd and ma po tofu are the same thing. Then to end the night, the manager was INCREDIBLY rude. INstead of listening to the customer and offering some kind of explanation and try to amend the situation, he proceeded to yell back at us! STAY AWAY!!!! AND BY THE WAY, THE FOOD IS TERRIBLE!
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