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Businiess name:
Memphis Collision of Cordova
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Review by:
citysearch c.
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Review content:
We would like to begin by making a public apology again to this customer. Unfortunately this repair did NOT go as smooth for this customer as he would have liked. NO business grows or prospers without satisfied customers therefore we strive to meet or exceed our customer’s expectations. Unfortunately we were unable to do so in this case after multiple attempts however making untrue and slanderous remarks against our shop and its Owner should be addressed.\r
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The vehicle in question was in our shop for an insurance related repair. The vehicle in question is a standard production vehicle, not a collector’s vehicle or custom made vehicle. With that said there are inconstancies from the factory all over the vehicle. The customer pointed out non-related dings and dents all over on the first visit for an estimate. It is the responsibility of any body shop to return the vehicle to pre accident condition. This is what we strive for at all times, even if we need to go a little beyond repairs to make the vehicle look better (Adjusting out some factory inconsistencies in gaps, etc.). Upon inspection by the customer at the time of repair completion we were informed that the bumper fit was not to the customers liking. At NO time was the customer called an idiot or disrespected. As soon as the mis-alignment was pointed out, the customer was told... “I apologize, we will make this right”. The customer was immediately put back into a rental car. The shop owner was informed of the issues and what steps were taken to handle the issue. Upon completion of all repairs the owner met with the customer and was told by the customer that the car looked good (told the company owner at least twice that the car was acceptable and looked good). This was after approximately 30 minutes of dressing down and condescending remarks about how the repair process went. The customer then called the insurance company with the same complaints that were just completed. At this point we set up a joint meeting with the insurance carrier, the customer, and the shop owner to look at the vehicle and address any new issues. Once again… we offered to do anything possible to make this customer happy... unfortunately we were unable to do so. The insurance company was unable to satisfy the customer as the repairs were indeed complete and satisfactory. For clarification ½ of inch of play on a bumper would mean that it was not attached… this was not the case. Upon inspection of the headlight the insurance carrier made a concession to the customer to replace the headlight as the damage was very minor and could not be attributed to workmanship.\r
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As with any business there are always going to be a few customers that are not satisfied. In this case... one customer that not even the insurance company could satisfy. This is not what we strive for but in reality it happens. We are all humans and unfortunately mistakes do happen in the real world. This is the very reason we offer a lifetime warranty on all repairs that we complete. We are always happy to correct any mistakes or go the extra mile to satisfy our customers. But making slanderous remarks against a company or its employees such as was done on this review must be addressed. \r
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