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Businiess name:
LA-Z-BOY FURNITURE GALLERIES
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Review by:
citysearch c.
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Review content:
I placed an order direct with Lazyboy online. I was subsequently contacted by this store's general sales manager as local representation. He sold me on going through his store for the order. The order was cancelled nationally and re entered through his location. During the conversation when he sold me, I indicated that I needed the chair asap because of upcoming surgery. He indicated 6 to 8 weeks(8 weeks being the max). He reentered the order with a transaction date of 6-3 and a delivery date of 8-4 which was inherently a delay from my original order. When I followed up, I was told the order had been further delayed deep into August. I am still not sure if the chair was being drop shipped to me or whether there would be an additional delay for the chair to be brought in to this store location before being delivered. The bottom line is that when I asked for assistance from the store to expedite, the response was that they had ""no control."" I ask, what's the use in adding another middle man to the process if you take no ownership and can add nothing to the party when I ask for assistance. The sales person was continually interrupting my dialog, defaulted to the bureaucracy of the paperwork and exhibited no compassion or personality to my problem. The order was cancelled as I could foresee a nightmare developing and the store indicating ""no control"" and therefore no ownership on the matter. I will shop at another location in Kerrville and buy from their inventory. Thanks for nothing but added problems and delays.
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