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Businiess name:
Motts Miniature & Dollhouse Shop Incorporated
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Review by:
Guest
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Review content:
I placed an online order on June 28th on my smart phone and accidentally hit the 'submit' button before I had finished entering my entire credit card info. Two months later (Yes, two months!!!) I receive a terse email 3rd Notice (I never received the first or second notice) from them stating my 'non-cancellable, special order' has not been paid for yet and that if I didn't pay, they would send my account to collections for failure to pay. I replied that A) It's been two months and this is not the third notice, but the first; B) I did not appreciate the threat of a collection agency and rude language used by them; and C) How can you let two months go by and not contact me about the status of my account? After much back and forth correspondence from this terrible company, I am still receiving rude and threatening emails . I ended up telling them that since I did not complete my payment information, the order was not complete and therefore, they could not hold me for 'contracting them to supply my order'. I was accused of lying, of falsifying an order and my integrity called in to question for "not paying", even though they lied about the third notice I was sent, never contacted me even though my email address and phone number were at their fingertips. When I stated I would be calling them that evening to get this whole affair straight, I was then told that they would not talk to me on the phone and that I would violate 'my contract and their terms' if I did call. I was told I had to pay a cancellation fee and a restocking fee (on an order that was never pulled nor addressed) or face collections. I told them, "Good luck with that!" and to cease and desist contacting me from that point onwards.
Whoever is running this company/business is disreputable, dishonest and just plain "hinky" in their business practices. There is no customer service, only threats and insults. Avoid Mott's like the plague and only buy from good, honest miniature item dealers.
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