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Businiess name:
Companion Animal Hospital
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Review by:
citysearch c.
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Review content:
I had an unfortunate experience with this clinic. They started a new policy to charge customers fees if they use an internet pharmacy for their animals' prescriptions. They claim it is to deter people from using anything other than their own pharmacy, which they claim will guarantee quality medicine. It also guarantees people have to pay much higher prices than the internet pharmacies require. In my case, they did not inform me of the policy until after I completed all their required testing and ordered online. Then I got a call that they were sorry they forgot to tell me - but a charge would be on my account the next time I came in. Since I was not told of this ahead of time, I requested the fees to be waived this time only. They refused. I even spoke to Dr. Connolly who would not budge on their policy. I find this practice appalling and reeking of money grabbing. I am take my pet's care seriously, and am taking my business elsewhere.
Cons: Horrible customer service and policies designed to overcharge the customers
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