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Businiess name:
Sanctuary T
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Review by:
citysearch c.
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Review content:
The Good: Interesting and well presented food in a nice space. Expansive tea selection.\r
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The Bad: Inexperienced,but honest, wait staff. Manager / supervisor who appears to have little or no front of house experience and more worrying does not appear to have the temperament to fulfill such a role.\r
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The Ugly: 4 hours for a two course dinner (at which point considering desert would just have been irresponsible!). After lengthy waits to receive our appetizers and entree, the delay between serving the same course (note, SAME COURSE) to the first and last member of our party was at least 15 minutes. \r
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Note also that the unavailability of one entree was not made clear until at least 45 minutes after it had been ordered! Not surprisingly this item WAS included in our bill and after pointing this out to the manager he explained this unavailability was due to ""technical issues"" in the kitchen. Point to note for manager / chef - it's a kitchen you are running, not mission control at Cape Canaveral!\r
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Additional Comments: In the interests of fairness I should point out that we were a party of 14, perhaps this was just overload for an inexperienced kitchen. However, it should also be noted that on this particular night it was not only our party that had difficulties. \r
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Also, the manager did agree to a 25% discount on the bill. This however was only after some discussion and debate, hence whatever chance there was to save face for the disasters of this night was clearly lost. \r
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