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Businiess name:
Qwest
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Review by:
Maureen S.
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Review content:
Okay, I know I'm preaching to the choir, but these guys are just terrible! A recent call to them to have them add a phone line and several jacks to our small office resulted in Qwest sending us a technician who didn't even speak English. None--not a word. He spend four hours bungling the job, and finally one of the guys in the office just ran the line himself while the technician stood and watched. Then he added the wrong number of jacks (too few). Of course, they billed us for the full amount. THEN, you call them and after being shuttled form billing to customer service to tech support, they finally acknowledge the error (an hour of being on hold later) and make arrangement so send out yet another technician week later. He did it correctly, thank heavens. But then we were overcharged for the second visit.
I've tried to give them the benefit of the doubt, but they don't make it easy. And that glaring downtown SIGN!! C'mon Qwest--be a good neighbor and offer great service and we'll love you again!
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