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Businiess name:
Tmj & Orogacial Pain Ctr
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Review by:
citysearch c.
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Review content:
Dr Karkow's office in Racine, WI is the last place I want to visit at this time. I had the worst experience I've ever had in a Doctors office and it will be the last. I spent my 1st visit (2/28/07) their and felt the tension in this office as soon as I walked in the door only because the Doctor was upset that she had to talk to a patient about the billing issues. I thought it was just a little mix up until it happened to me. My visit with Dr Karkow was very pleasant, but once I had to set up an appointment for an X-ray in the Wauwautosa clinic that's when all the problems began. I was up front with them when I said, I have Medical/Dental Insurance but they do not cover this TMJ treatment. Dr Karkows secretary said ""Pay the Xray upfront we can make your appointment for next week,or wait 4 weeks until we submit through your insurance company"". I waited the 4 weeks (3/19/07) until I could speak to the billing department. I called billing several times during those few weeks and left several messages but no response. The day before my X-ray the X-ray receptionist called to confirm my appointment and before we hung up I wanted the cost of this X-ray so I can pay it upfront"", she transferred me to billing and I left another message. Well the X-ray was done without me paying for them and my next and last appointment with Dr Karkow was on April 4th, I arrived 1/2 hour early for 6 PM appointment and the staff wasn't happy. Around 6:30 PM Dr Karkows assistant called me in and said ""since you didn;t make arrangements with biling we cannot treat you without the money upfront and it's been noted on your chart that Kelly from billing called you 5 times and received no response from you. Dr Karkow saw how upset I was and said we cannot worry about payment you need treatment stat. At the receptions desk the assitant said ""no payment, no splint and you can cancel the next appointment April 11th 2007"". I am now going to Dr Monteagudo in West Allis.
Pros: Possible best place for TMJ treatment.
Cons: Staff treats people like dirt.
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