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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
I purchased a washer/dryer stack unit for a rental unit. A substitute unit was installed--not the one I purchased. When it quit working less than 2 years later, I called the DVD service dept. No one told me that the $25 service fee was due when the technician arrived. He called me and threatened to call a lawyer if I did not pay immediately. I told him that I would take payment to the store asap. He was not satisfied. Also, BEWARE--the 5-10 year warranty is simply not true, and DVD would not do anything to help me contact the manufacturer about backing their product, and DVD would not even talk to me about backing the products that they sell. I had a previous bad experience w/DVD and vowed to never do business with them again, but a renter with twin babies who needed a washer ASAP made me go to DVD because they could deliver sooner. That was the only good thing that they did. Never again, no matter how desperate my tenants are.
RESPONSE FROM Dick Van Dyke Appliance World:
I've researched your service history and found that my call center representative notified whoever called in to schedule service that payment was due at the time of service. Your service request ticket states that whoever they spoke with said they would be paying with a check when the service technician completed the repair. We offer many different types of payment arrangements for landlords to prevent this type of situation. We only ask that our landlords make prior payment arrangements with our company before they request service. I do apologize that our technician requested payment at the time of service, but my records indicate you agreed to pay for the service when the repair was completed. Again, I apologize and hope to earn your future business.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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