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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
We prefer to use a local business for sales and
especially for service. We have been pleased with
the products in the past and expect to be happy with the new dryer. We had to wait a bit for the
delivery of the specific model, but it was o.k.
The technicians were prompt, helpful and very pleasant and skilled. They seemed to be in a bit of rush so the final touches, e.g. balancing the dryer, were not completed. Later afternoon on
a Friday may have been a consideration
RESPONSE FROM Dick Van Dyke Appliance World:
We appreciate you taking the time to fill out a survey. I apologize for any inconvenience we may have caused during your most recent appliance purchase. Our routing supervisor schedules each delivery to allow enough time to professionally install each appliance. Our delivery teams are expected to deliver, set-up, and offer instructions on how to use the appliance. We will send someone to your home if we didn't spend the time necessary to adequately demonstrate all the features of your new appliance. We value your input and hope to earn back your future patronage.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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