Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Dick Van Dyke Appliance World
|
|
Review by:
citysearch c.
|
|
Review content:
Both my husband and I feel like we got totally taken by Dick Van Dyke Appliance World. Our LG, front-loading washing machine was flashing an error code. A technician came out to our house and told me that the cold water valve was stuck. It cost $150 to fix.
I did one load of laundry and this time it almost flooded my basement. I called them up and they told me that it would cost for their technician to come back out. I told them no, because the issue was clearly connected to when he first came out. We went around and around until they agreed to send a technician out to see what was wrong and to work with my on the price. I requested to have another technician come out, but they told me they send out the same tech to see the problem through. Meanwhile, I had managed to shut off the water. The same technician came out and told me it was the other valve now and that it would cost me another $150! The company ended up splitting the cost with me and I did not have to pay for labor the second time.
I will say that the second technician I spoke to over the phone was very good. It was obvious that he was following company protocol, however he was very accommodating and understanding of my situation and frustration.
In the end, there is no way to know now if the technician unnecessarily replaced the valve the first time he was out. What really upset me, is that even though I requested a couple of times that another technician be sent out, they kept sending out the same tech. Maybe he'd be great with different brands, I don't know, but to me, he just didn't seem qualified to be working with LG appliances. And yet they continued to send him out to my house even though I did not trust the work he was doing.
The company ended up doing right by us and were able to fix my washing machine. Unfortunately, I had to go two weeks without a washing machine and I have two children under three so I need a working washing machine! I probably would use them again, I would just be more demanding on who they send out to do the work.
RESPONSE FROM Dick Van Dyke Appliance World:
We have reviewed the situation surrounding your washing machine, and I apologize for the length of time it took to repair your appliance. It appears that we were dealing with an electrical issue as well as a mechanical one. The electrical issue was identified and repaired, but the mechanical issue eluded our technician until it failed completely. When I was contacted about your appliance repair issue we immediately offered a discount on the second repair. Our customers justifiably expect 100 customer satisfaction when they use our service department, and we hope that you give us the opportunity to serve you in the future.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|