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Businiess name:
Wilkins Jr, Stanley A, MD Capitol Ear Nose & Throat
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Review by:
citysearch c.
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Review content:
Garner office and Dr Price were horrible. I got there on time and was promptly ignored for the first 5 minutes I was there. When I finally got called back the nurse I saw was nice enough, but then Dr Price came in. He acted like he was in a hurry and didn't believe me when I said I had a chronic problem with my sinus area hurting and having a smell to it. It's been on and off for over 10 years and worse with allergy season despite allergy meds. I explained my brother and son have the same problem so it must me something we are genetically predisposed too. He acted like I couldn't be right.\r
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When I had originally made the appointment I didn't have a cold, but realized I was full blown sick less than 24 hours before my appointment so instead of canceling and being charged for not seeing a doctor to at least discuss family history and what it might possibly be. I suspected at this point I had a sinus infection from the cold because I've had enough to know what it feels like. Dr Price said as much. Then he got the nose probe out.\r
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Now if I'd known it was going to cost so much to have that done and that not all insurance covers it then I wouldn't have said to to the nose probe till the sinus infection was gone. It became apparent that at least the woman in the office knew that it wasn't covered. As soon as he was done probing my nose and wasn't able to see past my current infection, like he said, I was written a prescription for antibiotics. Upon going to check out I find that I'm being charged $150 for this probing or I can try to run it through insurance. That's after the $40 office visit fee. So I chose to run it through insurance assuming if it comes back as a bill it will be that $150 she stated. \r
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You can imagine my surprise at the $228 bill I received. Sure it applied to the deductible, but I was told $150. So now I'm told there are signs all over the office stating that certain procedures might not be covered. I'm sorry I had my two kids with me, was sick, and annoyed at being ignored when I first got there. And the Doctor should have mentioned it might not be covered. Which I was later told should be done. I think the Dr was in such a hurry though he must have forgot? He couldn't get out of the room fast enough. \r
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I've also been told that the bill would have been $228 either way and I guess that I was supposed to assume it was more because the person in the office didn't say it was more? I paid my bill rather than fight, but I let the person I talked to know that this unexpected bill was the reason I cancelled my next appointment that would have required a nothing probing. I also informed her that being told I owed $150, then later $228 without an explanation at the time they originally tried to collect means a bad review. You can quote your customers 2 different amounts after screwing up and not informing them that a procedure may not be covered. You can't blame the patient for not walking around and reading every sign on your wall their first visit to your office. This was my first ENT experience. I'd hoped to finally fix an ongoing problem. Now I just feel used for my cash and distrustful. I don't feel like I was cared about as a patient at all, but used for my money. I'm just happy I actually had the money to pay such an unexpectedly high bill.
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