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Businiess name:
The Luxury of Leather
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Review by:
citysearch c.
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Review content:
Top quality craftsmanship, top quality leather and top quality customer service. I have nothing but high marks for this company. I recently replaced the custom made living room furniture I bought from this same company in 1991. I only replaced it because I wanted a different ‘look’ in my living room. This original furniture survived children, dogs, cats, teenagers and multiple moves. I went back to Luxury of Leather in Addison, because I think the quality of their product is unsurpassable. They also stand by their product and their sales staff. When we purchased the new furniture, I had asked to have a particular chair made a little smaller for me as I am a petite woman. Unfortunately, the chair didn’t get made to my specifications and the salesman who sold me the furniture (who is no longer employed by this company) failed to inform me that it couldn’t be made smaller. We took delivery on the furniture and for 6 months I knew it wasn’t right, but tried to make the best of it. Finally, due to being so uncomfortable in the chair every night, I went back to the store. This is when I found out that the chair hadn’t been made the way I had ordered it and couldn’t be made that smaller. I could only report the conversations I had had with the now defunct salesman. The store had minimal notes regarding my request, but not a specific order for it. Despite all that, the store stood by its guarantee of customer satisfaction and replaced the chair with one that now fits me properly. I did pay more for the replacement chair, but I believe that was only fair as the chair I chose to replace it was a more expensive piece of furniture. Luxury of Leather gave me a full credit for the chair being replaced. Kudos to Luxury of Leather in Addison particularly Shantel and Richard. They both took superior care of this customer.
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