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Businiess name:
Larchmont Animal Clinic
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Review by:
citysearch c.
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Review content:
My cat was diagnosed with cancer. He's going to pass soon and we've been visiting/talking to the clinic a lot. The doctor was good. This has been very hard for me and though I can't say the doctor was exactly comforting (which I don't expect, really), he has been respectful and professional and I have no complaints. But there are two front-office women who have extremely poor customer service skills. \r
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One of them, the older of the two who's been there many years, if she's the least bit busy she treats everyone with exasperation or like an idiot- mainly by not listening and dismissing anything you have to say, instead just telling you what she knows you're going to ask (with a big sigh). O f course she doesn't know what you're going to say- she's just arrogant and hurried- so she is very hard to deal with. She doesn't seem the least bit concerned with how she treats people and she's very unhelpful- unless it's really slow.\r
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The other woman, the younger one, is simply terrible to people. Everyone I saw her interact with she treated with contempt and spoke in a completely patronizing tone. She's so rude and arrogant it borders on outright hostility. Everyone is a nuisance to her and she treats them as such. After my cat stayed overnight she started to act with basic decency apparently because she liked my cat. That's immature and unprofessional behaviour. She's like a record store snob, except she's talking to people whose best friends may be sick or dying. I've worked customer service, I know how it is, but if I were a vet there I'd fire her because her behaviour is atrocious. \r
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These two woman made a difficult process that much more stressful. I want to tell you their names, but that may be a bit too much. It is not Michelle, though. Michelle has been very nice, I wanted to point that out.\r
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Pros: Good doctors
Cons: A couple rude staff members
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