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Businiess name:
Moda Salon & Spa
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Review by:
citysearch c.
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Review content:
I was a very happy customer of Tony's for almost a year. He was very attentive and gave me a great cut time and again. Then one day I arrived for my appointment about 15 minutes early. He was in the midst of working on another woman's hair. I believe he it was a color treatment. When it was my turn he showed me over to his station as usual and we reviewed what kind of cut I wanted. I couldn't help notice that the same woman getting the color treatment was now sitting under a heat lamp. Tony then stated that he was going to cut my hair DRY. That's right. Without shampooing it first. Now I don't know about you but half the fun of getting your hair done is the shampoo. I also make it a point not to wash my hair on the day I'm getting it done. Bottom line, it's expected and I assume, included in the price. I told Tony that I preferred he shampoo my hair first and he complied, albeit, not happily. It then became clear that I was being rushed so that the ""color"" client wouldn't sit under the lamp too long and it's a known fact that chemical treatments are the bread and butter of the hair biz. While Tony still gave me a great cut he hurried through the blowdry and style process so fast that my hair looked so bad I was embarrased to leave the salon. When I approached the counter to pay for my service I was abruptly told that Tony had raised his price to $75. This for a guy who didn't even want to take the time to shampoo my hair or style it appropriately? Needless to say I was put out. While I usually tipped Tony very generously, this time I asked the cashier to relay a message to Tony. ""Your tip is included in the $75."" Regrettably, I've never returned to him or Moda Salon for a haircut. Please people. Don't get so caught up in your talent and popularity that you feel it's now acceptable to treat your customers poorly. This is Fort Worth not Beverly Hills. Try not to forget WHO PAYS YOU and behave in kind. This kind of arrogance only causes you to lose loyal customers.
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