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Businiess name:
Austin Music Hall
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Review by:
citysearch c.
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Review content:
Background in performance and event coordination. I understand things happen, but...
Section D, Row 4, Seats 8-11, and Row 5, Seats 8-11, $65/ea.
Got to the venue early for the first time since the remodel to look around. Asked if there were in/out privileges before my ticket was scanned, was told no just before the woman took and scanned my ticket! I explained to her that I had 7 tickets for friends, and was told I could wait in front of the door. While waiting, saw a detective turned away from the door because he was wearing his firearm on his hip (next to his badge). They also turned away a woman with a CHL who had a handgun in her purse. If you are going to do that, post a no-gun sign!
Same woman who scanned ticket the first time said there was no re-entry. After 3 or 4 minutes of explaining to her what she had earlier told me, she finally let us in about 20 minutes before the show.
Section D isn?t even close to in front of the stage ? HORRIBLE set up that isn?t apparent in online venue chart. Only 8 chairs in each row, so physically no seats for 6 of us. Staff would only tell us rows had been added, seats removed - tried to move us to back of floor or balcony. By the time this was explained, whole section was filled, and we went to the balcony.
All 4 couples sat in completely different parts of audience. We were put in angled seats on balcony by someone who promised to bring us back her card. I'm 6' and couldn?t see the opening comedian on stage due to the person?s head in front of me. Open seats on the rail reserved for members. stayed open for the whole show. Moved forward after intermission, ppl around us had done same thing. Kept an eye out for the woman who was supposed to bring us her card, but never saw her in that part of the theatre again.
If you are going to inconvenience that many people for uncomfy seats, at least do a better job at handling the situation, and offer some sort of partial refund (or even offer a drink)!
Pros: Most staff was friendly
Cons: See review
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