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Businiess name:
Los Cucos Mexican Cafe - Spring Cypress
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Review by:
citysearch c.
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Review content:
My husband and I used to enjoy eating at Los Cucos located off Tomball Parkway (249 location). However, in the last 2 years, the wait staff has become very beligerent, rude and uncaring regarding their customers. So, we decided to use the carry out option, but that was unsuccessful as well as we never were able to obtain the food we ordered. Either the food was cold or something was left out, etc. My husband and I stopped eating at this location about 3 months ago when a very rude waiter refused to check on us regarding our drinks and food. The only person who truly cared was the guy who brought us our chips and salsa. He was very nice and very attentive. The actual waiter did nothing. In fact, he waited on and brought 3 other customer tables food who were seated 10 - 15 minutes after my husband and I were seated. We spoke to the manager about the behavior of this waiter as well as past issues with other wait staff and all he did was make excuses saying they were very busy with customer orders to fill. However, my husband and I don't eat out on busy nights just for that reason. We eat out on Wednesday or Thursday nights. Needless to say, after being served cold food, having to put with bad wait staff and a manager who could care less, we stopped eating there and have decided to patron other Mexican food restaurants with better wait staff, good food and fair prices. The prices for the food at Los Cucos has jumped to unreasonable prices especially if you can't get your food the way you requested it - HOT! We no longer eat there and don't recommend it to our friends. In fact, we recommend they NOT eat at Los Cucos and they have not.
Cons: Does not have a wait staff that cares and has wait staff that goes in and out of the kitchen with non-wait staff (witnessed)
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