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Businiess name:
Darrell Waltrip Honda
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Review by:
citysearch c.
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Review content:
Here is a TRUE situation that happened to me yesterday getting my 2012 Crosstour serviced for the first time at Waltrip Honda.\r
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Took car in for first oil change and tire rotation....Simple enough....here is something that drew my attention, back in July when I purchased the car...both valve stem caps were missing on my two rear tires..no big deal I left them off till I took the car in for first service...not thinking anything about it I left the dealership and went across the street to get something to eat....was gone about 15min. I returned to the dealership and to my surprise my car was ready...it struck my kinda odd that they were finished already since this service department was busy on a Friday afternoon (1:00pm).\r
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When I approached my car I noticed that both valve stem caps were still missing on the rear tires of the car and that it did not look like the tires had been touched. I proceed to go inside to pay for my service (oil change and tire rotation) and ask the service adviser if the tires had been rotated and I was assured that they had I make the statement to the adviser that both stem caps were missing on the back tires and they were still missing. (I knew they had not rotated the tires and were about to charge me for the service that was NOT preformed on my car) when I brought this to the advisers attention he looked at me like I was crazy and picked up the phone and called back to the service area and spoke with the tech that was to do my service. The tech assured the adviser that he had rotated the tires and when he was informed of my knowledge that the tires had not been rotated the story changed to ""I must have forgot"". How it the hell are you going to ""forgot"" to do your job and still charge a customer for it....\r
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Of course this only puts up HUGE red flags for me and having Waltrip service my car.\r
My advise to anyone is mark your tires for a rotation and make sure you get what you are paying for....bottom line is I don't mind paying for a service However, I do require to get what I pay for.\r
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The end result was that they returned the car to the service area and rotated the tires and did not charge me for the service as a good will jester...for that I am thankful. I have owned 3 Honda's and really respect this service department will return in the future However, I will check behind them.
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