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Businiess name:
Hobbit Cafe
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Review by:
citysearch c.
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Review content:
To start, the heading is misleading as we did not lose your credit card as it was found later, which you stated in your review.
I was working there the day of the incident and I would like to comment on a few points in this review.
First of all, we are sorry this incident happen. The waiter made a mistake. Since when do you think that people don't make mistakes at work. Have you ever worked in a customer service profession? If so, am I to assume you never made a mistake? What about in your current profession, have you made any mistakes there? if so, am I to assume that when you do make that once in a blue moon mistake, do you expect to have someone yelling and breathing down your neck like the mistake was the most horrific of errors? The waiter/manager in question has been working there for more than 7 years and he is very good at what he does. This is the first time something like this has happened to him. I can say from personal experience that I have never lost a credit card in my few years of working in the restaurant business. Although the credit cards do sometimes fall off the tray they are usually quickly recovered and we have never had a problem with people stealing credit cards. If one is found by an employee and the customer has already left, we put them in a secure place and return them to the customer if/and when they come to claim it.
Now on to your points:
First, my husband has lost and/or had to replace his credit card a number of times and his credit score is in the excellent category. If it was not found, although an inconvenience, a simple call to the credit card company would have them cancel the card (thus no chance of fraudulent charges) and send you a new one in the mail causing loss of use for less than a week. We would know because we have had this happen to us before at other places and although upset, I knew it was a simple mistake and dealt with it like an adult and did not act in this manner.
Second, from what I saw, you were getting in the face of the hostess while she was trying to get others to look for the card and interact with other customers. Again, I understand the annoyance of the situation but why could you not simply ask them to look for it and wait patiently while they do? Where does your behavior get you or what does it accomplish? Nothing. It makes you seem immature and rude and puts you in the category of the inconsiderate customers that we as waiters have to put up with from time to time.
Finally, you mention no pros but yet what about the quality of the food? Was it not good? If so, that is a pretty big pro because it can be reasonably assumed from the other reviews and experience working there that this mistake does not happen everyday yet our food is consistently rated excellent. Although I know this left a bitter taste in your mouth I hope you decide to come back and enjoy our establishment again. If not, I respect your right to choose where you eat. But I hope you choose to act differently if this situation happens to you in the future at another establishment. Thanks again for taking the time to read this.
Pros: Everything
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