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Businiess name:
Ventura's Formal Wear
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Review by:
citysearch c.
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Review content:
Problem:
I purchased a veil from Ventura Bridal at approximately 11am today. Upon purchase, no one told me that things were not refundable. I did not sign any confirmation of this, no clerk reviewed this policy with me verbally, and there was no sign up. At 5pm I decided against this veil and brought it back for a refund. It was not removed from the packaging and I had a receipt. The manager of the store, in an extremely rude demeanor that upset me, informed me that she refused to refund my money...5/6 hours later on the same day! I asked her to show me what I signed or even a sign signifying this. This veil was $200! One of things that I was most upset about was how poorly they treated me when I suggested a refund... Very upsetting and unacceptable for any client.
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