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Businiess name:
Gaston Memorial Hospital
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Review by:
citysearch c.
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Review content:
I have been trying to get help to get a payment plan due to the fact I need surgery and have no insurance. Today when I called the financial aid office I was yelled at by an employee and spoken to like I was a piece of garbage. Financial aid was denied by a doctor that I have never seen or spoken to. This is not an elective procedure that I need. I became so upset at the person in the financial aide office I hung up on her and then called back and spoke to a patient advocate. When I tried to explain what had happened he just kept saying uh huh and it sounded like he was eating an orange over the phone. When he asked if I wanted to file a grievance, I said yes and then he asked for my address. He asked me to spell my street name. It is Gate Dr. He couldn't spell 'gate'. He could not tell me who the CEO or Chief of Staff was at the hospital because according to him, a lot of people work there. I tried very hard to be nice to him because I'll be the first to admit I was ugly back at the lady that was yelling at me and hung up on her. I didn't get that way until she started cutting me off and yelling though. This patient advocate spoke to me like he really didn't care that I had a bad experience. Not once did he say he was sorry I was upset or had been spoken to that way. I told him finally to just forget it because I wouldn't step foot in that hospital if I fell and broke my neck on their front steps. At one point I asked him if this was how the staff there treated patients. He said he hoped not. I've been a nurse for many years and have never seen people this incompetent and mean before. I would never go there voluntarily for anything.
Cons: Staff
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