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Businiess name:
Rumba
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Review by:
citysearch c.
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Review content:
15 minutes WITHOUT even water on the table,or drinks/appetizers ordered. Finally placed drink order,another 10 min wait. When portions of dinner were wrong,waiter pulled TOTAL attitude,was unapologetic, &took things back to the kitchen only after ARGUING w/us about why it wasn't right or offering to fix it. When entrees arrived,other portions wrong,waiter AGAIN pulled attitude. After this,we were told--BY THE MANAGER--it ""wasn't his problem,"" &he ALSO refused to fix/remove these items from our tab. He ""wasn't comfortable"" providing customer service or making WRONG ORDERS--orders HIS kitchen &HIS bar staff flubbed--RIGHT! Rumba definitely lost 5 customers Sat.nite, &judging from the scene the manager made w/his treatment of our table (going off on us?!),I'm sure he lost several tables more &made quite a name for himself &his establishment's reputation.... will NEVER GO THERE AGAIN. Even if food is/was good (when it was right),it's not worth being humiliated or treated like that over!!
Pros: Eclectic Menu, Yummy Food
Cons: HORRIBLY RUDE MANAGER, AWFUL Service, AWFUL DRINKS
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