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Businiess name:
Affordable-Tours.com
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Review by:
citysearch c.
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Review content:
Cash Road is a great address for this company. All they want is your cash and then no service after that. We wanted to take a December cruise with Royal Carribean Cruise Lines. After were watched the rated for days, we say the rates starting to go back up. All we wanted was an inside cabin. When we made our call to RCCL, we were told that there were no more inside cabins. We were then told that we could be put on a waiting list for this type of cabin and would be contacted if one became available. After a few more days of watching and waiting for a call for the waiting list we decided that we had to buy a different type of cabin at an additional cost of $580. So we called Affordabler tours to book it due to their special incentives of ""dining dough"" and free hotel rooms. We paid in full and that was all there was to it or so we thought. A few more days a we were online filling out our cruise paperwork and we found inside cabins being published on the RCCL website at the original rate of only $499. We called Affordable Tours (AFT) immediately to ask why we had not been called? Now here is the fun part. We were told that because we had paid in full on a higher rate cabin we were not entitled to any consideration of monies or credits. That was just the way the cruise industry has it set up. Now we send an email to RCCl and find they are using their ""Best Price Gurantee"" clause to avaiod us and any consideration. THis is not a part of the Best Price Clause. THis is a case of both RCCL and AFT screwing up and not contacting us about the wait list we were on due to the fact they already had our extra $580. THis is not our first crusie, actually it is our 5th with RCCL. We did not expect something for nothing, but we did expect some consideration by either RCCL or AFT. We did not even get the courtesy of a phone call from AFT management (Marilyn Minke) whom we had sent an email to about this situation. Also Mike Beauchamp of AFT, started out like he would be a great represenative for us, but when the problem occured all we got from him was excuses and ""CYA"" answers. Supposedly AFT had sent our complaint to RCCl and the local district manager. Again no response or contact of any type. Yes, we did go on our cruise, and no we did not have a great time as it was overshadowed by the fact that we had been ripped off by both RCCL and AFT. Our advise is to use most anyone except Affordable Tours in Stafford, Texas. Their number is 800-935-2620. As far as fact, we have all paperwork, emails, and other pertinent info about this avoidable mess. And yes we are filing a lawsuit against AFT, and RCCL for the $580. And no our atty fees are more than that, but we will also ask for those in damages and costs. As far as dining dough as an incentive, forget it. You must spend as much as you recieve to use it. And as far as the free rooms, we have never recieved them at all. ust another ploy to get our money and run we suspect. \r
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