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Businiess name:
Beijing Wok
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Review by:
citysearch c.
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Review content:
This restaurant used to be one of our favorites. The old owner Paul used to make excellent dishes and really good customer service. When this place changed ownership in 2007 or 2008, the quality of food WENT DOWN THE HILL and the service is way BELOW the ground! We hate to eat there so for one last try we order a delivery so that we don't deal with bad service at the restaurant but we are WRONG! My mom tried to place an order on the phone, she hasn't finish saying all of our order and the lady (manager/owner) was rushing her and said ok it will be there in 20 min then hanged up..... So how would this MANAGER know that our orders will come in 20min if my mom has not finished ordering???????? HORRIBLE! So my mom automatically called back and asked why did the manager hanged up..... she (manager) said bec they were so busy and the other phone lines are ringing. IS THIS A JOKE???? This owner is in a wrong business! So they finally completed the order and got my mom's credit card #. My mom always wants the person taking the order (manager/owner) over the phone to repeat all the items on the list and know the total amount that they are going to charge her, but even before she ask the manager to do that, she had already hanged up AGAIN! So this time I was the one who called them back and fired out my mouth and told them to credit any charges to my mom's credit card and cancel all the order and we will never ever ever eat or order from their f**** restaurant!
Pros: nothing
Cons: Bad food, bad service, bad manager
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