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Businiess name:
Dame's Chicken & Waffles
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Review by:
citysearch c.
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Review content:
I really have nothing good to say about this establishment. They weren't friendly, they told us it would be a 25 minute wait, it was over an hour, they finally sat us down (wait was a bit long but my friends and I were still in good spirits) and after taking our order, never came back to check on us, after another hour we still had no food and politely complained, they said they could maybe get us food in another half an hour, so at this point we had to walk out. The entire staff, the manager, no one was the least bit understanding or really apologetic. It is the WORST experience I have ever had in Durham. I complained via letter less than a week later and received a form letter reply basically taking no responsibility for anything that had happened or offering any discount or anything to make us feel better or want to give the place another try. The only positive point of the entire experience was talking to the other disgruntled customers, one guy told us that we should leave and gave us the name of another restaurant nearby he liked a lot. I don't know if he and his family ever got food or if they did end up going somewhere else too. I have never been treated like this in a restaurant and I wish that after TWO HOURS I could have tasted at least a side dish or anything. The food must be amazing if this place is still open because as far as I can tell, my group is not the first to be treated like this. I've read other very upset reviews stating they have had similar treatment. Completely unacceptable. STAY AWAY!
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