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Businiess name:
Sultana's Dry Clean
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Review by:
citysearch c.
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Review content:
I have been a loyal customer of Sultana’s since September 2009 and have dropped off mine and my husband’s clothes on average every two weeks there. I did not have problems until recently when I noticed several of my husband’s work shirts were ruined. I was not notified when I picked the shirt up and when I took it back and brought it to their attention, they told me it was normal wear and tear and did not offer to replace the garment. Over the next couple of months, l began noticing more and more problems with our items. Last week, I took back a beaded shirt of mine that the beading had come undone on. Again, they told me it was not their fault and that any dry cleaner’s would have the same problem with the shirt. She did not even offer to completely fix it because she said it would happen again. The “she” I am referring to is the lady who works in the alterations department and owns the dry cleaners. I stupidly left the rest of my dry cleaning for them to do and went back to pick it up today. As soon as I got there, they handed me two items with seams undone, claiming that they checked it before they cleaned it. These are both items that only they have dry cleaned and one of them was brand new, only dry cleaned once and worn a handful of times. As I am questioning how this happened, the lady comes out and yells at me to never come back, they don’t want my business, and to delete me from the system. Seriously yelling and rude to me. I have not been rude this whole time. I look at her son who works the front desk and has seen me every week or so for a year and half and he has nothing to say to me. I inspect the rest of my clothes and leave, while being yelled at by the owner. I have never been treated with such disrespect. She told me she can talk to me however she likes, it is her business. A loyal customer for a year and half gets treated like garbage. They are one of the cheaper dry cleaners in the area, but that does not mean they should not be held accountable for their poor service. I highly advise against using this dry cleaner as they deliver poor quality work and do not take responsibility for their actions. Proceed with caution.
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