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Businiess name:
Woodland
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Review by:
citysearch c.
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Review content:
We went here on Easter and expected a wait, but not as long as we had...I told our waitress that we wanted to order our food with our drinks since we had not eaten all day. Well, long story short, 1 hour later (plus 2 tables who were seated after us, ordered, ate and left!), we nicely asked our waitress when our food was coming and if maybe our ticket had been lost. She didn't say a word, left for about 10 minutes then came back only after I had to grab her attention again and told us that it would be another 10 or 15 minutes before our food arrived! I told her that we would need it to go since our baby had reached his capacity in sitting still and she left with no apology and very few words. It took me making a bit of a scene with the hostess to try and get the manager over or an apology from anyone. When the mgr finally did show up, he was gruff with my husband in initially, but after hearing our story asked if he could buy our NEXT meal when we eat there. All we wanted was an apology, but nonetheless, we're not going back to get that free meal. It took us 2 hours to finally eat our food! I could have made 2 sunny side up eggs in about 3 minutes. This is a shame. The food is decent and the ambiance is nice but the service was unfriendly and cold. And, after reading reviews, it seems to be a norm with this restaurant, not an exception. I used to work in the restaurant biz and was very patient, but this experience was terrible. We really wanted to like this place, but we aren't going back. Every single restaurant on S. Congress has wonderful service, this is the bad egg of the bunch.
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