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Businiess name:
NuU Med Spa
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Review by:
citysearch c.
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Review content:
This company has blatantly stolen my money and is refusing to give it back! Back in Feb of this year I have purchased a series of 3 pixel treatments and microdermobrasion follow ups for the price of $2,700.00. The treatments were to be performed at the skokie location. After we payed upfront for these services, we were never contacted for an appointment to start the treatments. After initiating contact we finally were able to set our first appointment. The day of the appointment, I received a call minutes before the appointment and was asked to reschedule because the equipment had to be temporarily relocated? whatever that means? The problem was that we were already at the location because they called us only minutes before the appointment, so we wasted an after noon. . A week later, we received a phone call from them asking us if we can go to the downtown location because the equipment has yet to have been set up at the location that we purchased the treatments at. We reluctantly agreed to go to the alternative location for the first treatment as we were promised by them that the equipment will be in place at the Skokie location by the time of the second appointment.Well, suffice it to say, the equipment has yet to be installed at the location and I decided that I would like a refund due to them not delivering on what I purchased. After being fed up to the point of insanity dealing with the local personnel on trying to get a refund, I was contacted by Sean Hoffman from corporate. After numerous phone calls, all initiated by me, I reluctantly agreed to a partial refund of 1,700.00. I agreed to this on 7-8-10. Here it is 3 months later and I have yet to receive a refund. I have on numerous occasions called and left messages for Sean Hoffman, who would return my call and give me a line off bull crap every time. Sean Hoffman at first told me that he put the check request in and that it can take a few weeks. After a few weeks came and gone, he then told me it can take up to a couple of months, but he is putting me on top of the list. Here it is 3 months later and I have yet to receive my money back. The latest experience I have had with Sean Hoffman is him telling me that he will get back to me the next day. When I called the next day because I did not here from, I was transfered to his voicemail that explained that he will be out for another week. This message was the day after he promised me he would call with the latest status of my refund check. Sean Hoffman has lied numerous times to me and is continuuing to give me the run around in hopes that I give up. I have no choice but to pursue legal action to get my money back. Please head this warning.. Do not prepay for any treatments whatsoever, and do not waste your time with Sean Hoffman if you do end up getting burned, as Sean will tell you what you want to hear but will not deliver on his promises. It is important to understand as well that this is not an unsatisfied customer because the treatm
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