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Businiess name:
Usa Bus Charter Inc
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Review by:
citysearch c.
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Review content:
I should have read these reviews cause then I wouldn't have wasted 2 weeks in trying to book a bus. I contacted them asking for quote which was pretty reasonable considering they would have to travel from AZ to CA. I talked to them briefly on the phone to understand what the steps were in order to book a bus and the final result was just email Brandon Fulton back with confirmation that we were going to reserve it and they would send over a contract shortly. I waited a day and then contacted again and was told by him that a contract is on it's way. Then 3 more days go by and he tells me they don't have a driver so they will let us know. I contact them the next day asking if they found one he contacts me back a day later saying just want to confirm it was for 5,000 I go yes will the contract be coming he sends me an email saying thanks. I'm think what is that a yes, no. Finally He sends me an email of an invoice and says fill this out. Fill what out? There is no place for a signature or any information. I send an email with no response and then he contacts me asking if I still needed the bus with only 2 days before we need to take off. Needless to say we went another company who was fabulous, professional, and quick to respond. My overall question is, how does a company like this stay afloat in this economy when it's obvious they could careless about how they treat the paying customer
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