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Businiess name:
Diane's Alterations And Tailoring
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Review by:
citysearch c.
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Review content:
I agree with the previous people who have said that the service is awful. I took my bras here to be taken in in the straps and band. She did a completely unthorough job of measuring me and seeing what it was I wanted. When I came back the bras were so tight I could barely breathe. Like the other person who reviewed, rather than display any sense of customer service she acted frustrated and aggravated with me, the customer, who had just had about 200 dollars worth of merchandise ruined. I was also leaving to study abroad soon so I was very pressed for time with this issue. Her fixing of the situation took at least 2 weeks, maybe more. I kept playing phone tag with her and came in multiple times but she was never in the store. Finally, without directly speaking to me she fixed the garments. Well, I had left a message with the one woman who does work there that one of the bras was perfectly fine and that I would pay for it when I came to pick up everything else. I came back and she had taken it back out. I was so infuriated with this experience and I ended up paying, and taking it to Windermere Cleaners to have it taken back in where they did a perfectly good job. Also, they are incredibly expensive and at the end of the worst customer satisfaction experience of my life I wasn't even offered a discount. Presumably because it's my fault - at least that's the way I was treated.
Cons: Expensive, worst customer service possible
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