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Businiess name:  Cloud 9 Salon, Spa, and Boutique
Review by:  citysearch c.
Review content: 
I have been going to cloud nine for years. I had gone because a friend suggested her stylist. At one point my friends hair was green tinged, but I failed to ask why. I brought pictures and had a long talk before I let Lacey touch my hair. I detailed my hair needs and coloring problems. She highlighed only the roots; this, of course, did not match the bottom. We spent a year fixing this slowly; it felt like strand by strand. Each visit was $130-$170. I finally went to another stylist. In the first visit she did everything Lacey said would take years. I stayed with this stylist even after she moved out of town, by flying out of DFW to get my hair done. This became so expansive I returned to Lacey. I waited three months before breaking down and going. I did the chat again, and the reminded her of our chat when she attenpted to only highlight the roots. She cut too much, then dried. Alas, my top did not match the middle or bottom again. I did this three more times; I know I am crazy, but the fear of the unknown kept me there. Each time she turned my hair yellow, once red and green. I am a natural blond going blonder. She insisted bleach was necessary; yet, my good stylist never used bleach. Here I am brown on bottom, zig zag in the middle, and canary yellow on top. I left a message for Lacey to get this fixed, and I left a number she did not have. She did not return the call. Later, she called that one number with a question about payment and claimed she had not heard the message. I'm done paying $165.00 for horrible hair. I'm too scared to let her near my head again. I now have to pay a color correctionist. The salon and Lacey are responsible for the cost of this. Don't go there. Pros: pretty building Cons: unprofessional and poorly trained stylist

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