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Businiess name:
Custom Masonry
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Review by:
citysearch c.
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Review content:
WARNING DO NOT USE THIS COMPANY!!!!!\r
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I purchased a groupon for a chimney inspection and cleaning from Custom Masonry based out of Raymore, MO. I called Jason Phelps(owner) on August 2nd to make an appointment to use the groupon. He wanted to make it for September 29th, which I thought was a long ways out but I understood, businesses usually get slammed after offering groupons.\r
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On September 26th, Jason called wanting to reschedule the appointment, because ""something came up"". That was all the explanation he could give. I was pretty upset because this was a long scheduled appointment and we have had to make plans around it because our schedule is very busy with our wedding coming up(October 27th). I talked him up to October 2nd at 5:30pm(he wanted to push it even further back to October 9th). \r
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October 2nd 5:30pm comes and no Jason. No call. No answer to messages left asking what was going on, if he was still coming, etc. My fiance calls from her phone pretending to be a new prospective customer and emails doing the same. Come the morning of the 3rd, Jason answers her email and calls her asking what kind of work she was looking for. Meanwhile, I still haven't gotten a call about why he didn't show up or call.\r
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He gives my fiance the excuse that their computer system didn't transfer the appointment. I called and he answered and tried to play off the fact that he was calling new customers for business, but wasn't contacting existing customers as to why he didn't show up to his appointment. He had no answer for why he didn't call the night of the appointment other than ""it was after hours"" and his only excuse for being at work for 2 1/2 hours without calling to explain the missed appointment was that he did call my fiance back. Which he didn't know she was my fiance until after he called.\r
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When we looked up reviews of his work, it appears he has done this to several people. I think it's a good idea for you guys to get his name and business name out there to the KC metro public to know that he is poorly running a company and not afraid to steal peoples money by not showing up to preform the service he has been paid for.\r
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AND THE MOST RESENT UPDATE IS HE IS CALLING AND HARASSING ME AND I QUOTE CALLING ME A ""PSYCHO"" MIND YOU THIS IS OUT OF THE BLUE.
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