Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Appollo Systems
|
|
Review by:
citysearch c.
|
|
Review content:
First off, I do not write negative reviews about anyone or any company. But this is honestly the worst buying experience I’ve ever had in my entire life. I understand that things can go wrong with projects, but if that happens, the company needs to take care of it in a timely manner without hesitation and more cost to the customer. None of this was done during my experience with Appollo.
I spent roughly 17k (+/- 1-2k) installing an advanced Crestron Prodigy system with Appollo systems. They were recommended by my former boss. Very soon after install I started getting periodic HDMI outages; meaning the entire system would cut out every 30 minutes or so. This happened with everything (PS3, DirecTV, iPod, etc.).
This was informed numerous times to Appollo, who then had their techs out to diagnose the problem. Nothing ever worked. About 9 months after install, they came to the conclusion that it was electrical and that I needed to install another outlet and/or circuits into the basement. Even though my electrician said it wouldn’t help, I proceeded to spend $1000.00 of my own money. The outages were still happening after the electrical work, so finally a year or so after install a tech came over to once again try and figure out what was going on. He bypassed the receivers and voila, no outages. So I’m thinking cool, I’ve been waiting to figure this out for a year. But not cool. Instead of taking care of the problem and swapping out the receivers, they decided to give me a “deal” on new receivers, which would ultimately cost me another $1800.00.
In my experience, sales was terrible, customer service about the same. The techs were nice guys, but obviously couldn’t figure it out for a year. But I still think the techs were pretty decent, they’re just overbooked. From this experience, I would highly recommend avoiding Appollo at all costs. There are other certified Crestron dealers on Creston’s website that would be a better option. I’m very disappointed in my experience, and I’m still reminded of it everytime the system cuts out.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|